WIPRO IS RECRUITING CANDIDATE FOR SERVICE DESK ANALYST
Wipro is recruiting candidate for the post of SERVICE DESK ANALYST.Any Graduate can apply
Job Details
Company - WIPRO
Role - Service Desk Analyst
Qualification - Any Graduate
Location - Pune
Work Experience - Freshers
About Company.
Wipro Limited (formerly, Western India Palm Refined Oils Limited) is one of an Indian multinational corporation that provides information technology, consulting and business procedure services. Thierry Delaporte had served as CEO and organizing director of Wipro from July 2020. It's headquartered is located Bangalore, Karnataka, India.Wipro's abilities range across cloud computing, cyber security, digital transformation, artificial intelligence, robotics, data analytics, and other technology consulting assistance to consumers in 67 countries.
Job Description for Service Desk Analyst.
The applicant role of this position is to the first degree of connection for theB2B users who call Wipro Service Desk to troubleshoot reasonable enduser problems in line with Wipro’s Service Desk objectives.
Roles And Responsibilities for Service Desk Analyst
The applicant role is to respond to queries from all calls, portal, emails, chats from the customers.
The applicant role is to Become familiar with each customer and their respective applications/ processes.
The applicant need to Understand fundamental systems of commonly-used software, hardwareand other equipment
The applicant need to follow basic service desk operating methods by accurately logging all assistance desk tickets using the defined tracking software
The applicant need to Assure that the scorecard is maintained as per SoW with respectto TAT, SLA & hits
The applicant need to Organize all queries or escalate if not decide as per the distinguished helpdesk strategies and framework.
Skills Required.
The applicant need to have Effective Communication
The applicant need to be Detail Oriented
The applicant need to Change Agility
The applicant need to be Client centricity
The applicant need to be Execution Excellence
The applicant need to be Passion for Results
Interested candidates can apply for the post through the apply link given below 👇
Apply Link.
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